FAQ
Products
1. What kinds of products do you offer?
We offer a wide range of natural, handmade hot sauces, spices, marinades, preserves, dietary supplements and more. Our products go from mildly spicy to extremely hot, so everyone can find something to suit their taste.
2. Do your products contain additives or preservatives?
No, all our products are completely natural, with no artificial additives or preservatives.
3. Are there products suitable for people with a sensitive stomach?
Yes. We use a special technique to remove the seeds and skins from the peppers, which makes our products suitable for people with a sensitive stomach.
4. How can I choose the right product for my taste?
Every product comes with a description that includes its heat level (in Scoville units) and its ingredients. If you are unsure, get in touch and we will be happy to help with recommendations.
Prices and payment
1. What are the prices of the products?
Product prices are clearly displayed in our online shop. Once you add an item to your cart, you will see the final price with taxes included.
2. Do you offer promotions and discounts?
Yes, we run promotions and campaigns regularly. Keep an eye on our website and social media for the latest offers.
3. What payment methods do you accept?
We accept credit and debit cards, cash on delivery and bank transfer.
4. Is it safe to pay online?
Yes, your data is protected by state-of-the-art security and encryption systems.
Delivery and returns
1. How is delivery handled?
We work with Econt. Delivery within Bulgaria takes 2-3 working days.
2. How much does delivery cost?
The delivery cost depends on the size of your order and the delivery address. For orders over 100 BGN, delivery to an Econt courier office is free.
3. I have placed an order – what happens next?
Once you place your order, a member of our team will call you to confirm it by phone.
Account and security
1. Do I need to create an account to shop?
No, it is not required. You can shop as a guest, but with an account you will have access to your order history and special offers.
2. How do you protect my personal data?
We strictly follow our privacy policies and use secure platforms to store your data.
3. I have forgotten my password. What should I do?
Use the "Forgotten password" option on the login page and follow the instructions.
Customer service
1. How can I contact you?
You can reach us at:
- Email: info@hotfarm.eu
- Phone: +359 893 50 49 50 (during working hours: Mon - Fri 9:00-17:00)
- Social media: Facebook, Instagram, LinkedIn and TikTok
2. Do you work at weekends?
Orders can be placed 24/7, but processing and delivery take place on working days only.
Promotions and loyalty programmes
1. How do I use a promotional code?
Enter the code in the "Promotional code" field before completing your order. Promotional codes, also known as "Promo Codes", are not valid for discounted products or products on special offer.
2. Do you have a loyalty programme?
Yes, our loyal customers can join our loyalty programme, where they receive special rewards and discounts.