Frequently Asked Questions
Products
1. What types of products do you offer?
We offer a variety of natural, handmade hot sauces, spices, marinades, preserves, dietary supplements and more. Our products range from mildly spicy to extremely hot, so everyone can find something to their taste.
2. Do your products have additives or preservatives?
No, all of our products are completely natural, with no artificial additives or preservatives.
3. Are there any products suitable for people with sensitive stomachs?
Yes, we use a special technology to remove the seeds and skins of the peppers, which makes our products suitable for people with sensitive stomachs.
4. How can I choose the right product for my taste?
Each product has a description with information about the spiciness level (in Scoville units) and ingredients. If you are unsure, contact us and we will help you with recommendations.
Prices and payment
1. What are the prices of the products?
Product prices are clearly marked in our online store. After adding to cart, you will see the final price including taxes.
2. Do you offer promotions and discounts?
Yes, we regularly organize promotions and campaigns. Follow our website and social networks for current offers.
3. What payment methods do you accept?
We accept payments by credit and debit cards, cash on delivery and bank transfer.
4. Is it safe to pay online?
Yes, your data is protected by state-of-the-art security and encryption systems.
Shipping and returns
1. How is delivery made?
We work with Econt. We deliver within 2-3 business days to the territory of Bulgaria.
2. How much does delivery cost?
The delivery price depends on the volume of the order and the address. For orders over 100 BGN, delivery is free to an Econt office.
3. I placed an order, what should I expect?
After you order, you will receive a call from our team to confirm your order by phone.
Account and security
1. Do I need to create an account to shop?
It's not mandatory. You can shop as a guest, but with an account you'll have access to order history and special offers.
2. How do you protect my personal data?
We strictly adhere to privacy policies and use secure platforms to store your data.
3. I forgot my password. What should I do?
Use the "Forgot Password" feature on the login page and follow the instructions.
Customer service
1. How can I contact you?
You can contact us at:
- Email : info@hotfarm.eu
- Phone: +359 893 50 49 50 (working hours: Mon - Fri 9:00-17:00)
- Social networks: Facebook, Instagram, LinkedIn and TikTok
2. Do you work on weekends?
Orders can be placed 24/7, but processing and delivery are only done on business days.
Promotions and loyalty programs
1. How do I use a promotional code?
Enter the code in the "Promotional Code" field before finalizing your order. Promotional codes, also called "Promo Codes", are not valid for discounted products or products at a special price.
2. Do you have a loyalty program?
Yes, our loyal customers can join our loyalty program, where they receive special rewards and discounts.