Delivery

TERMS OF DELIVERY, PAYMENT AND PRODUCT RETURNS

DELIVERY

Art. 1 By placing an order through the website www.hotfarm.eu, you confirm that you agree to pay the price of the selected products and the cost of the courier service.

Delivery options

  1. To the Customer’s address
     You will need to provide an exact address, your first and last name, postal code, preferred delivery date and any additional instructions (if applicable).
  2. To an Econt courier office or parcel locker
    You can select the nearest office or parcel locker when placing your order.
  3. To a Box Now parcel locker

Free delivery

  • Orders over 40 EUR are delivered free of charge to a Box Now parcel locker.
  • Free delivery does not apply when promotional codes or discounts are used, unless expressly stated otherwise.

Delivery time

  1. Orders placed on business days by 14:30 are delivered on the next business day, after confirmation by phone.
  2. Orders placed after 14:30 are delivered within up to 3 business days.
  3. For small towns and villages served on a delivery schedule, delivery times may vary. You can find details on the Econt website or contact us.

Delivery charges:
The cost of the courier service depends on the weight, volume and delivery address. The exact price will be calculated automatically when you place your order.

PAYMENT

Payment methods

  1. On delivery (cash on delivery): You pay the amount due directly to the courier when you receive your order.
  2. By credit/debit card: You make the payment when placing your order, through a secure online platform.

PRODUCT RETURNS

Art. 2 Customers have the right to return purchased products within 14 calendar days of the date of receipt, under the following conditions:

  1. The products must be in their original packaging.
  2. There must be no signs of use, damage or soiling.
  3. You must provide the original proof of payment.
  4. The cost of returning the products is borne by the Customer.

Refunds

  • If you withdraw from an order, you may exchange the products for others or receive a refund of their value.
  • We refund only the value of the products, not the courier costs.
  • All amounts are refunded by bank transfer within 14 days of the date on which we are notified of the withdrawal.

Return address:
2 Ivan Vazov St., Strashimirovo 9179, Bulgaria

QUESTIONS AND COMPLAINTS

Art. 3 For questions about products or services, please contact us at:

DISPUTE RESOLUTION

Art. 4 In the event of a dispute, Customers may contact the Consumer Protection Commission:

  • Address: 4A Slaveykov Square, Sofia
  • Phone: 0700 111 22
  • Website: www.kzp.bg

Alternatively, you can submit a complaint through the European Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr

Art. 5 All terms of delivery, payment and returns are governed by the applicable legislation of the Republic of Bulgaria.